Refund Policy

Last Updated: 17/08/2025

1. Our Refund Commitment

At ozvisajobs.com.au, we strive to provide valuable services to job seekers pursuing Australian visa sponsorship opportunities. This Refund Policy explains when refunds are available and how to request them.

2. Membership Refund Eligibility

2.1 Standard Refund Conditions

Refunds may be granted under the following circumstances:

Technical Issues:

  • Website downtime exceeding 48 consecutive hours
  • Complete inability to access purchased membership features
  • Payment processing errors resulting in duplicate charges

Service Delivery Failures:

  • Failure to provide access to contact details after successful payment
  • Significant reduction in available job listings due to technical problems
  • Account access issues lasting more than 48 hours despite support efforts

2.2 Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind after purchase
  • Unsuccessful job applications or visa outcomes
  • Employer non-response to applications
  • Dissatisfaction with job opportunities available
  • Account suspension due to terms of service violations
  • Partial use of membership period
  • Jobs becoming unavailable after posting

2.3 Membership-Specific Terms

7-Day Membership ($9 AUD):

  • Refund available within first 24 hours if no contact details accessed
  • Full refund for technical failures preventing access
  • No partial refunds for unused time

30-Day Membership ($19 AUD):

  • Refund available within first 48 hours if fewer than 3 contact details accessed
  • Prorated refunds not available
  • Technical failure refunds available for entire unused period

90-Day Membership ($49 AUD):

  • Refund available within first 72 hours if fewer than 5 contact details accessed
  • Major technical issues may qualify for partial credit
  • Unused portions not refundable under normal circumstances

3. Australian Consumer Law Rights

3.1 Consumer Guarantees

Under Australian Consumer Law, you have rights that cannot be excluded:

  • Services must be provided with due care and skill
  • Services must be fit for purpose
  • Services must be delivered within reasonable time

3.2 Major Failure Refunds

You may be entitled to a refund if we:

  • Fail to provide the service at all
  • Provide service that is substantially different from description
  • Fail to deliver service within agreed timeframe
  • Provide service with major defect that cannot be remedied

3.3 Minor Issues

For minor problems that can be fixed:

  • We’ll provide remedy or compensation
  • Refunds only if problem cannot be resolved
  • You cannot demand refund for minor issues that are fixable

4. Refund Request Process

4.1 How to Request Refund

  1. Contact Support: Email support@ozvisajobs.com.au within 7 days of issue
  2. Provide Details: Include order number, payment date, and reason for refund
  3. Documentation: Provide screenshots of technical issues if applicable
  4. Response Time: We’ll respond within 2 business days

4.2 Required Information

Please include in your refund request:

  • Full name and email address used for account
  • Transaction ID or receipt number
  • Date of purchase and membership type
  • Detailed explanation of refund reason
  • Screenshots or evidence if technical issue

4.3 Investigation Process

  • We’ll investigate your request within 3 business days
  • May require additional information or testing
  • Technical issues verified through system logs
  • Decision communicated via email with explanation

5. Refund Processing

5.1 Approved Refunds

  • Processed within 5-10 business days of approval
  • Refunded to original payment method
  • Bank processing times may add 2-5 additional days
  • Confirmation email sent when refund processed

5.2 Refund Methods

  • Credit/Debit Cards: Refund to original card
  • PayPal: Refund to PayPal account
  • Bank Transfer: May require additional verification
  • Alternative Methods: Only in exceptional circumstances

5.3 Processing Fees

  • No processing fees deducted from approved refunds
  • Payment processor fees may not be refundable
  • International transaction fees are non-refundable

6. Chargebacks and Disputes

6.1 Before Initiating Chargeback

  • Contact us first before disputing charges with your bank
  • Most issues can be resolved faster through direct contact
  • Chargebacks may result in account suspension pending resolution

6.2 Chargeback Process

  • We’ll respond to legitimate chargeback claims
  • May require documentation of service delivery
  • Fraudulent chargebacks will be contested
  • Account may be suspended during chargeback investigation

7. Special Circumstances

7.1 Exceptional Refunds

In rare cases, refunds may be considered outside standard policy:

  • Serious technical failures affecting multiple users
  • Significant changes to service during membership period
  • Billing errors or unauthorized charges
  • Medical emergencies or exceptional personal circumstances

7.2 Goodwill Gestures

  • Occasional discretionary refunds or credits
  • Service extensions for technical problems
  • Bonus membership time for inconvenience
  • Case-by-case evaluation required

8. Employer Refunds

8.1 Employer Listing Fees

  • Separate refund policy applies to employer services
  • Contact business@ozvisajobs.com.au for employer refunds
  • Different terms based on employer service agreement

8.2 Premium Employer Services

  • Custom refund terms based on service agreement
  • Prorated refunds may apply for annual contracts
  • Technical issues resolved with service extensions

9. Subscription and Recurring Payments

9.1 No Auto-Renewal

  • All memberships are one-time purchases
  • No recurring billing or automatic renewals
  • Each membership purchase is separate transaction

9.2 Future Purchases

  • Refund history may affect future refund eligibility
  • Repeated refund requests may require additional verification
  • Account patterns monitored for abuse prevention

10. Contact Information

10.1 Refund Support

Email: refunds@ozvisajobs.com.au
Subject Line: Include “REFUND REQUEST” and order number
Response Time: 2 business days maximum

10.2 General Support

Email: support@ozvisajobs.com.au
Business Hours: Monday-Friday, 9 AM – 5 PM AEST

10.3 Dispute Escalation

If unsatisfied with refund decision:

  1. Request manager review via manager@ozvisajobs.com.au
  2. Escalation reviewed within 5 business days
  3. Final decision communicated in writing

11. Policy Updates

  • This policy may be updated to reflect service changes
  • Changes will be posted on website with effective date
  • Continued use after changes constitutes acceptance
  • Significant changes will be communicated via email

Company Details: OZ Visa Jobs Pty Ltd
ABN: 93645815775
Address: 18 Duran Terrace , Enfield, Adelaide, South Australia, 5095
Email: legal@ozvisajobs.com.au

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